Where we deliver
MediLane Pharmacy delivers within Karachi only. We serve a set of delivery zones around our two branches, and the checkout checks your address against those zones before you place an order.
If your area is outside our zones, the checkout will tell you before you pay or confirm anything. You can still choose store pickup from either branch.
We do not ship to other cities in Pakistan or overseas. Medicines need careful handling, and some need a pharmacist to check a prescription before they leave the shop, so we keep delivery local.
Delivery fees, minimum order and free delivery
Delivery fees depend on your zone and your basket. Instead of printing a fixed list that could go out of date, the checkout calculates everything live:
- the delivery fee for your address
- any free-delivery threshold that applies to your zone
- any minimum order value for delivery
- the delivery slots available to you
You will always see the full amount, including delivery, on the checkout page before you confirm the order. If something changes after you order (for example, an item is out of stock), we will tell you before we send it.
Delivery slots
At checkout you can pick a delivery slot from the ones shown. Slots depend on the time of day, your zone and how busy our riders are. Both branches are open every day from 9:00 to 23:00 PKT, and deliveries are only dispatched during opening hours.
Please make sure someone is available at the address during the slot you choose. Medicines should not be left outside in the Karachi heat, so our rider will not leave a parcel unattended.
Store pickup
Pickup is free. Choose “Pickup” at checkout and select the branch that suits you. Orders are usually ready within about an hour during opening hours. We will let you know when your order is ready to collect.
Clifton Branch
Shop 3, Plot 12-C, Khayaban-e-Roomi, Block 5, Clifton, Karachi 75600 Phone: +92 21 3587 4410
Gulshan-e-Iqbal Branch
Shop 7-8, Plot SB-14, Block 13-D, Gulshan-e-Iqbal near Nipa Chowrangi, Karachi 75300 Phone: +92 21 3498 2271
Please bring your order number. For prescription items, bring the original prescription if the pharmacist has asked to see it. You can find maps and directions on our stores page.
Prescription medicines
Prescription-only medicines are dispensed only against a valid prescription, checked by one of our pharmacists, in line with DRAP and Sindh drug rules. You can upload your prescription when you order or on our prescriptions page.
This affects timing:
- An order with a prescription item is not dispatched or made ready for pickup until a pharmacist has checked the prescription.
- If the prescription is unclear, incomplete or expired, we will contact you before doing anything else.
- The pharmacist may ask to see the original prescription at the door or at the counter.
- If we cannot accept the prescription, we will remove that item and tell you. You will not be charged for it.
Payment on delivery or pickup
We accept:
- Cash on delivery - pay the rider in cash when your order arrives.
- Cash at pickup - pay at the counter when you collect.
- Bank transfer - transfer the order total and upload your receipt on your order page. We confirm the payment before dispatch.
All prices are in Pakistani rupees (PKR). Please have the exact amount ready if possible, as riders may carry limited change.
Handling and packaging
We pack medicines to protect them from heat, light and damage on the way to you. Items that need to stay cool are packed and timed so they spend as little time on the road as possible. If an item needs refrigeration, put it in the fridge as soon as it arrives.
Every order is sealed. If the seal looks broken or tampered with, please do not accept the parcel, or tell us straight away.
When your order arrives
Please check your order when it arrives:
- Check the seal on the bag or box.
- Check that the items, strengths and quantities match your order.
- Check expiry dates on the packs.
If anything is wrong or damaged, tell us within 48 hours with a photo. See our returns and refunds policy for details.
Failed or missed deliveries
If our rider cannot reach you or nobody is available at the address, we will try to contact you by phone. If we still cannot deliver, the order returns to the branch and we will arrange a new slot or switch the order to pickup.
If an order repeatedly cannot be delivered, we may ask you to choose pickup for future orders.
Delays
Traffic, weather, road closures and public events in Karachi can delay riders. If your delivery is running late, we will try to let you know. For urgent needs, store pickup is often the quickest option.
In an emergency, do not wait for a delivery. Call Rescue 1122 or Edhi 115, or go to the nearest hospital emergency department.
Questions about delivery
Call the branch nearest to you during opening hours, or use the contact form or the Show email button on the Contact page. You can also read more on our delivery page.